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pkennedy
12-07-2016, 10:12 AM
I'm having issues with Maintenance tool and CANfox, I download the most recent maintenance tool w/ CANfox driver from the ifm website which has windows 10 as a system requirement however after I install the maintenance tool I can not connect to my device via CAN. I've tried to uninstall Maintenance tool and reinstalled the USB driver and Maintenance tool separately and I still have issues.

Any one run into this issue while running windows 10?

Erik Gerrits
12-12-2016, 11:27 AM
No. When you go to square yellow icon on your PC (down by your clock), right click on it. What version of the MT API is running? Do you see the CANfox?

pkennedy
12-12-2016, 03:56 PM
SiE MT_API Version 7.4.44.0

When the CANfox is connected the information shows up:

Hardware Type: CANfox(1) CH01
Firmware: 0x314D
Serial Number: D3000BBC0000

Erik Gerrits
12-13-2016, 07:47 PM
I don't know what to tell you. Do you see the LEDs on the CANfox turn on when you try to connect with the Maintenance Tool? I have used Win 10 for a few months without any issues.

SDeVlaeminck
01-25-2017, 09:49 AM
I am having this same issue with a customer right now. I did not know a new version was released recently. I am trying to connect to a CR0451 and CR0403 that currently have version 1 firmware on them.

Does the version of firmware matter to Maintenance tool?

pkennedy
01-25-2017, 09:51 AM
I uninstalled and reinstalled the maintenance tool and changed the port I was connecting my CANFox too and that fixed my issue.

SDeVlaeminck
01-25-2017, 10:30 AM
I loaded the archived version and it works fine now.